Xero incident

Global: Xero HQ - Some customers are experiencing errors or slowness when navigating XPM and Xero HQ

Minor Resolved View vendor source →

Xero experienced a minor incident on July 23, 2026 affecting Workpapers and Xero Partner Hub and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 04:46 AM UTC
Resolved
Jul 23, 2026, 07:59 AM UTC
Duration
3h 12m
Detected by Pingoru
Jul 23, 2026, 04:46 AM UTC

Affected components

WorkpapersXero Partner HubXero HQXero Tax (AU)Xero Tax (NZ)Xero Tax (UK)

Update timeline

  1. investigating Jul 23, 2026, 04:46 AM UTC

    We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.

  2. investigating Jul 23, 2026, 04:49 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2026, 05:10 AM UTC

    Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.

  4. resolved Jul 23, 2026, 07:59 AM UTC

    Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.