Xero incident

Global: Xero - some customers may be experiencing issues in Xero

Major Resolved View vendor source →

Xero experienced a major incident on July 24, 2026 affecting Xero Platform and Settings, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 01:59 AM UTC
Resolved
Jul 24, 2026, 03:02 AM UTC
Duration
1h 3m
Detected by Pingoru
Jul 24, 2026, 01:59 AM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. identified Jul 24, 2026, 01:59 AM UTC

    We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency

  2. monitoring Jul 24, 2026, 02:34 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Jul 24, 2026, 03:02 AM UTC

    Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused some features in Xero to become unavailable, and a rollback has restored service.