Xero incident
AU: Customers are experiencing errors when using Activity Statement Prefill
Resolved after 7 hours 21 minutes, affecting Tax Reporting - BAS, TPAR, on September 7, 2026.
The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- identified Sep 07, 2026, 11:46 PM UTC
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
- identified Sep 08, 2026, 03:58 AM UTC
We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
- monitoring Sep 08, 2026, 06:41 AM UTC
The ATO have implemented a fix and we are currently monitoring the results.
- resolved Sep 08, 2026, 07:07 AM UTC
The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.
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