Xero incident
Global: Subscriptions - some customers are unable to purchase and management subscriptions
Resolved after 36 minutes, affecting Xero Platform and Settings, on October 15, 2026.
Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again
Affected components
Update timeline
- investigating Oct 15, 2026, 05:43 AM UTC
We are aware that some customers trying to purchase and management subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
- monitoring Oct 15, 2026, 06:10 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Oct 15, 2026, 06:19 AM UTC
Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again
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