Xero incident

AU: Batch Payments - some customers may be unable to process batch payments in Xero.

Minor Resolved View vendor source →

Xero experienced a minor incident on August 24, 2026 affecting Invoicing, Bills & Quotes, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 01:44 AM UTC
Resolved
Aug 24, 2026, 02:02 AM UTC
Duration
17m
Detected by Pingoru
Aug 24, 2026, 01:44 AM UTC

Affected components

Invoicing, Bills & Quotes

Update timeline

  1. identified Aug 24, 2026, 01:44 AM UTC

    We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error. We have identified what is causing this issue and are releasing a fix. This is our top priority and we will update you as soon as we can.

  2. monitoring Aug 24, 2026, 01:53 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Aug 24, 2026, 02:02 AM UTC

    Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every incident and put measures in place to prevent issues from happening again.