Xero incident

Global: Login - new customers may be unable to log into Xero, or create new organisations.

Notice Resolved View vendor source →

Xero experienced a notice incident on July 3, 2025 affecting Xero Platform and Settings, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 03:46 AM UTC
Resolved
Jul 03, 2025, 07:20 AM UTC
Duration
3h 33m
Detected by Pingoru
Jul 03, 2025, 03:46 AM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. identified Jul 03, 2025, 03:46 AM UTC

    We're aware that new customers will be unable to sign up to Xero, or create a new organisation. This is also impacting some users ability to log into the Demo Company. We have identified what is causing this. Resolving this is our top priority and we will update you as soon as we can. We apologise for the inconvenience this is causing. Status Last Reviewed: 6:15am UTC

  2. identified Jul 03, 2025, 07:01 AM UTC

    We have implemented a fix and are beginning to see recovery in our systems. Status Last Reviewed: 6:55am UTC

  3. resolved Jul 03, 2025, 07:20 AM UTC

    Our team has resolved the issue impacting some customers being able to log into Xero, or create new organisations. This was caused by a system issue, and a fix was implemented to resolve the issues. We apologise for any inconvenience this has caused.