Xero incident

AU: Tax - Customers are receiving an error when attempting to pre-lodge income tax returns

Minor Resolved View vendor source →

Xero experienced a minor incident on July 9, 2025 affecting Xero Tax (AU), lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 06:26 AM UTC
Resolved
Jul 09, 2025, 08:28 AM UTC
Duration
2h 1m
Detected by Pingoru
Jul 09, 2025, 06:26 AM UTC

Affected components

Xero Tax (AU)

Update timeline

  1. investigating Jul 09, 2025, 06:26 AM UTC

    We are aware some AU customers trying to move an Income Tax Return into pre lodgement are receiving an error. Please note, this should not prevent filing returns with the ATO. Our team is investigating this with urgency. Status Last Reviewed: 7.16am UTC

  2. identified Jul 09, 2025, 07:28 AM UTC

    We have identified what is preventing AU customers trying to pre lodge income tax returns. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 7.47am UTC

  3. resolved Jul 09, 2025, 08:28 AM UTC

    Our team has resolved the issue impacting AU customers trying to pre-lodge income tax returns. This issue related to a release which we have rolled back. We apologise for any inconvenience this has caused.