Xero incident

NZ: Tax - some customers received errors creating or editing a tax return or payment

Minor Resolved View vendor source →

Xero experienced a minor incident on July 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 10:18 PM UTC
Resolved
Jul 21, 2025, 10:00 PM UTC
Duration
—
Detected by Pingoru
Jul 21, 2025, 10:18 PM UTC

Update timeline

  1. resolved Jul 21, 2025, 10:18 PM UTC

    Our team has resolved the issue impacting NZ customers trying to create or edit a tax return, or create a tax payment in Xero Practice Manager. We apologise for any inconvenience this has caused. A product release caused these feature to become unavailable, and we have since rolled back to restore service.