Xero incident

Global: Xero - Customers may be experiencing errors in Xero

Xero experienced a notice incident on July 22, 2025 affecting Xero Platform and Settings, lasting 18m. The incident has been resolved; the full update timeline is below.

Started: Jul 22, 2025, 07:30 PM UTC
Resolved: Jul 22, 2025, 07:48 PM UTC
Duration: 18m
Detected by Pingoru: Jul 22, 2025, 07:30 PM UTC

Affected components

Xero Platform and Settings

Update timeline

investigating Jul 22, 2025, 07:30 PM UTC

We are aware customers trying to navigate across multiple products in Xero are experiencing errors. Our team is investigating this with urgency.
resolved Jul 22, 2025, 07:48 PM UTC

Our team has resolved the issue impacting customers trying to navigate multiple products in Xero. This was caused by an unexpected database issue during routine maintenance. We apologise for any inconvenience caused.