Xero incident

AU: Tax - Customers are receiving an error when attempting to interact with the ATO. This will impact lodgements, prelodge, prefill, STP, BAS and NOA services.

Major Resolved View vendor source →

Xero experienced a major incident on July 28, 2025 affecting Tax Reporting - BAS, TPAR and Xero Tax (AU), lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 11:27 PM UTC
Resolved
Jul 29, 2025, 02:43 AM UTC
Duration
3h 15m
Detected by Pingoru
Jul 28, 2025, 11:27 PM UTC

Affected components

Tax Reporting - BAS, TPARXero Tax (AU)

Update timeline

  1. investigating Jul 28, 2025, 11:27 PM UTC

    Investigating: The ATO is currently experiencing an unexpected outage to their services. This includes lodgement, prelodge, prefill, STP, BAS and NOA services. Please note: Any lodgements will sit in submitted until the ATO have resolved the issue. Once this issue is resolved, we will attempt to submit lodgements as normal Status Last Reviewed: 1.55am UTC

  2. monitoring Jul 29, 2025, 02:28 AM UTC

    The ATO has reported this issue is resolved. We are currently monitoring the processing of lodgements. Status Last Reviewed: 2.27am UTC

  3. resolved Jul 29, 2025, 02:43 AM UTC

    The ATO have resolved this issue impacting lodgements, prelodge, prefill, STP, BAS and NOA services.