Xero Outage History
Xero is up right nowPingoru has recorded 85 incidents for Xero: 83 in the last 12 months and 25 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 3 of 720 (0%) |
| May 2026 | 8 | 203 of 744 (27%) |
| June 2026 | 11 | 59 of 720 (8%) |
| July 2026 | 8 | 13 of 744 (2%) |
| August 2026 | 4 | 7 of 744 (1%) |
| September 2026 | 16 | 113 of 720 (16%) |
| October 2026 | 5 | 4 of 516 (1%) |
Incidents, newest first
Minor October 15, 2026 Global: Subscriptions - some customers are unable to purchase and management subscriptions 36m Xero Platform and Settings
Started Oct 15, 2026, 05:43 AM UTC· resolved Oct 15, 2026, 06:19 AM UTC
- investigating Oct 15, 2026, 05:43 AM UTC
We are aware that some customers trying to purchase and management subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
- monitoring Oct 15, 2026, 06:10 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Oct 15, 2026, 06:19 AM UTC
Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again
Major October 14, 2026 Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs. 25m Xero Platform and Settings, Invoicing, Bills & Quotes, Contacts
Started Oct 14, 2026, 04:08 AM UTC· resolved Oct 14, 2026, 04:33 AM UTC
- investigating Oct 14, 2026, 04:08 AM UTC
We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
- monitoring Oct 14, 2026, 04:14 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Oct 14, 2026, 04:33 AM UTC
Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.
Minor October 13, 2026 Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub –
Started Oct 13, 2026, 12:20 AM UTC· resolved Oct 13, 2026, 12:20 AM UTC
- resolved Oct 13, 2026, 12:25 AM UTC
We've become aware of a brief issue in Xero Partner Hub where customers in AU and NZ were experiencing slowness and errors. Our Product Team are investigating what caused this and the Xero Partner Hub is operational now.
Minor October 1, 2026 Degraded Performance: US Payroll (Powered by Gusto) 2h 53m US Payroll, powered by Gusto
Started Oct 01, 2026, 09:36 PM UTC· resolved Oct 02, 2026, 12:30 AM UTC
- identified Oct 01, 2026, 09:37 PM UTC
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
- monitoring Oct 02, 2026, 12:02 AM UTC
Gusto has implemented a fix and we are currently monitoring the results.
- resolved Oct 02, 2026, 12:30 AM UTC
Gusto has resolved the issue.
Minor September 29, 2026 UK: HMRC connected services 59m Tax Reporting - UK VAT & MTD
Started Sep 29, 2026, 01:33 PM UTC· resolved Sep 29, 2026, 02:32 PM UTC
- investigating Sep 29, 2026, 01:33 PM UTC
HMRC have let us know they're having an issue with their services. We have confirmed that this is impacting MTD IT and MTD VAT but may be impacting other services too. We will update as we receive more information from HMRC.
- resolved Sep 29, 2026, 02:32 PM UTC
HMRC have let us know the issue affecting MTD IT and MTD VAT has now been resolved.
Critical September 28, 2026 US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero 51m US Payroll, powered by Gusto
Started Sep 28, 2026, 08:32 PM UTC· resolved Sep 28, 2026, 09:23 PM UTC
- identified Sep 28, 2026, 08:32 PM UTC
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side. Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
- monitoring Sep 28, 2026, 09:05 PM UTC
Gusto has implemented a fix and we are currently monitoring the results.
- resolved Sep 28, 2026, 09:23 PM UTC
Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check Gusto's Status Page
Major September 28, 2026 ATO services may be unavailable 25m Tax Reporting - BAS, TPAR, AU Payroll
Started Sep 28, 2026, 12:03 AM UTC· resolved Sep 28, 2026, 12:28 AM UTC
- identified Sep 28, 2026, 12:03 AM UTC
Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
- monitoring Sep 28, 2026, 12:18 AM UTC
The ATO has implemented a fix and we are currently monitoring the results.
- resolved Sep 28, 2026, 12:28 AM UTC
The ATO has resolved their issue impacting customers trying to file tax returns from Xero.
Notice September 26, 2026 Global : Xero apps unavailable on Apple App Store 2h 10m
Started Sep 26, 2026, 11:28 PM UTC· resolved Sep 27, 2026, 01:38 AM UTC
- identified Sep 26, 2026, 11:28 PM UTC
We're aware that the Apple App Store listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc apps are not currently accessible. We have taken action to resolve this and are in contact with Apple. Existing installations of these apps are unaffected. We apologise for any inconvenience caused.
- resolved Sep 27, 2026, 01:38 AM UTC
We can confirm that Apple App Stop listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc have all been restored. We apologise for any inconvenience caused.
Notice September 24, 2026 Global: Invoicing/Contacts and Payroll - Brief latency in some areas on Xero 19m
Started Sep 24, 2026, 04:00 AM UTC· resolved Sep 24, 2026, 04:19 AM UTC
- resolved Sep 24, 2026, 04:57 AM UTC
Our team has resolved an issue impacting our customers globally over the past 3 minutes from 2:17pm-2:19pm AEST where there was some latency using Payroll, Invoicing and Contacts We apologise for any inconvenience this has caused.
Minor September 23, 2026 UK: HMRC connected services (Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT) 1d 23h Tax Reporting - UK VAT & MTD
Started Sep 23, 2026, 01:16 PM UTC· resolved Sep 25, 2026, 12:52 PM UTC
- investigating Sep 23, 2026, 01:16 PM UTC
We're aware of an issue where HMRC services are responding more slowly than usual, so sending or refreshing data may take longer than expected. We're requested HMRC to investigate the issue.
- monitoring Sep 24, 2026, 10:05 AM UTC
HMRC have confirmed that MTD IT and MTD VAT are now fully available. We are still experiencing some slowness with the status of Corporate Tax, Personal Tax, Partnership Tax and CIS filings updating in Xero and we are in ongoing contact with HMRC. You can check the status of these filings by logging into the HMRC services directly in the mean time.
- resolved Sep 25, 2026, 12:52 PM UTC
We have received confirmation from HMRC that the issues affecting submission status not updating in Xero for some customers has now been resolved.
Major September 16, 2026 Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central 6h 23m Xero Central
Started Sep 16, 2026, 08:49 AM UTC· resolved Sep 16, 2026, 03:12 PM UTC
- investigating Sep 16, 2026, 08:49 AM UTC
We are aware some customers are unable to raise cases, contact the Xero support team or access Xero Central. We're investigating this with our third-party provider urgently.
- investigating Sep 16, 2026, 10:19 AM UTC
Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform. Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.
- monitoring Sep 16, 2026, 01:56 PM UTC
Salesforce has implemented a fix and we are currently monitoring the results.
- resolved Sep 16, 2026, 03:12 PM UTC
Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central
Major September 15, 2026 Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager 15m Analytics powered by Syft
Started Sep 15, 2026, 03:29 AM UTC· resolved Sep 15, 2026, 03:45 AM UTC
- investigating Sep 15, 2026, 03:29 AM UTC
We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.
- investigating Sep 15, 2026, 03:38 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 15, 2026, 03:40 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Sep 15, 2026, 03:45 AM UTC
Our team has resolved the issue impacting customers trying to access Native Budget and Cashflow Manager. We apologise for any inconvenience this has caused.
Minor September 14, 2026 UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll) 22h 35m UK Payroll
Started Sep 14, 2026, 03:08 PM UTC· resolved Sep 15, 2026, 01:43 PM UTC
- investigating Sep 14, 2026, 03:08 PM UTC
We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.
- identified Sep 14, 2026, 03:53 PM UTC
HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.
- monitoring Sep 15, 2026, 07:22 AM UTC
HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.
- resolved Sep 15, 2026, 01:43 PM UTC
HMRC has resolved the issue that caused delayed responses from its services.
Minor September 7, 2026 AU: Customers are experiencing errors when using Activity Statement Prefill 7h 21m Tax Reporting - BAS, TPAR
Started Sep 07, 2026, 11:46 PM UTC· resolved Sep 08, 2026, 07:07 AM UTC
- identified Sep 07, 2026, 11:46 PM UTC
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
- identified Sep 08, 2026, 03:58 AM UTC
We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
- monitoring Sep 08, 2026, 06:41 AM UTC
The ATO have implemented a fix and we are currently monitoring the results.
- resolved Sep 08, 2026, 07:07 AM UTC
The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.
Minor September 7, 2026 UK: MTD IT - Some customers receiving errors 3h 56m Tax Reporting - UK VAT & MTD
Started Sep 07, 2026, 03:30 PM UTC· resolved Sep 07, 2026, 07:26 PM UTC
- investigating Sep 07, 2026, 03:30 PM UTC
We are aware some UK customers trying to submit filings via MTD ITSA are receiving error messages. Our team is investigating this with urgency.
- identified Sep 07, 2026, 03:46 PM UTC
We have identified the cause of the issue causing some UK customers trying to submit filings via MTD ITSA are receiving error messages. Our team are working on a fix for this issue.
- monitoring Sep 07, 2026, 06:41 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Sep 07, 2026, 07:26 PM UTC
Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.
Major September 7, 2026 AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services. 2h 26m Tax Reporting - BAS, TPAR, Xero Tax (AU)
Started Sep 07, 2026, 01:49 AM UTC· resolved Sep 07, 2026, 04:16 AM UTC
- identified Sep 07, 2026, 01:49 AM UTC
We are aware of an issue where customers cannot file tax return to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we can.
- monitoring Sep 07, 2026, 04:04 AM UTC
The ATO has implemented a fix and we are currently monitoring the results.
- resolved Sep 07, 2026, 04:16 AM UTC
The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.
Critical September 2, 2026 UK: Tax - MTD and VAT unavailable 3h 48m Tax Reporting - UK VAT & MTD
Started Sep 02, 2026, 02:05 PM UTC· resolved Sep 02, 2026, 05:53 PM UTC
- investigating Sep 02, 2026, 02:05 PM UTC
HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority
- resolved Sep 02, 2026, 05:53 PM UTC
HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.
Minor September 1, 2026 Global: Invoice Emails - some invoice, quote and statement emails may be delayed 3h 23m Invoicing, Bills & Quotes
Started Sep 01, 2026, 03:41 AM UTC· resolved Sep 01, 2026, 07:05 AM UTC
- investigating Sep 01, 2026, 03:41 AM UTC
We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent one this issue is resolved.
- monitoring Sep 01, 2026, 05:24 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Sep 01, 2026, 07:05 AM UTC
Our team has resolved the issue impacting customers trying to send invoices, quotes and statements from Xero. All emails should be delivered, and we apologise for any inconvenience this has caused.
Major August 30, 2026 Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO 1h 46m Xero Tax (AU)
Started Aug 30, 2026, 11:50 PM UTC· resolved Aug 31, 2026, 01:37 AM UTC
- identified Aug 30, 2026, 11:50 PM UTC
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
- monitoring Aug 31, 2026, 01:12 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Aug 31, 2026, 01:37 AM UTC
Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.
Minor August 28, 2026 UK: Tax - Errors and slowness with MTD ITSA and VAT 2h 28m Tax Reporting - UK VAT & MTD
Started Aug 28, 2026, 09:15 AM UTC· resolved Aug 28, 2026, 11:43 AM UTC
- investigating Aug 28, 2026, 09:15 AM UTC
We are aware some UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT. This is due to an increased error rate at HMRC services. We are investigating the issue and in contact with HMRC.
- resolved Aug 28, 2026, 11:43 AM UTC
HMRC have resolved the issue causing UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT.
Minor August 24, 2026 AU: Batch Payments - some customers may be unable to process batch payments in Xero. 17m Invoicing, Bills & Quotes
Started Aug 24, 2026, 01:44 AM UTC· resolved Aug 24, 2026, 02:02 AM UTC
- identified Aug 24, 2026, 01:44 AM UTC
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error. We have identified what is causing this issue and are releasing a fix. This is our top priority and we will update you as soon as we can.
- monitoring Aug 24, 2026, 01:53 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Aug 24, 2026, 02:02 AM UTC
Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every incident and put measures in place to prevent issues from happening again.
Major July 24, 2026 Global: Xero - some customers may be experiencing issues in Xero 1h 3m Xero Platform and Settings
Started Jul 24, 2026, 01:59 AM UTC· resolved Jul 24, 2026, 03:02 AM UTC
- identified Jul 24, 2026, 01:59 AM UTC
We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
- monitoring Jul 24, 2026, 02:34 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Jul 24, 2026, 03:02 AM UTC
Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused some features in Xero to become unavailable, and a rollback has restored service.
Minor July 23, 2026 Global: Xero HQ - Some customers are experiencing errors or slowness when navigating XPM and Xero HQ 3h 12m Workpapers, Xero Partner Hub, Xero HQ, Xero Tax (AU) and 2 more
Started Jul 23, 2026, 04:46 AM UTC· resolved Jul 23, 2026, 07:59 AM UTC
- investigating Jul 23, 2026, 04:46 AM UTC
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
- investigating Jul 23, 2026, 04:49 AM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 05:10 AM UTC
Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.
- resolved Jul 23, 2026, 07:59 AM UTC
Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.
Minor July 22, 2026 Global: Xero HQ - Some customers are experiencing errors or slowness when navigating Xero HQ 25m Xero Partner Hub, Xero HQ
Started Jul 22, 2026, 03:02 AM UTC· resolved Jul 22, 2026, 03:28 AM UTC
- investigating Jul 22, 2026, 03:02 AM UTC
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
- monitoring Jul 22, 2026, 03:14 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Jul 22, 2026, 03:28 AM UTC
Our team has resolved the issue impacting some partners when navigating Xero HQ. We apologise for any inconvenience this has caused.
Notice July 22, 2026 Global: Expenses - Some customers are experiencing errors when accessing Expense in Xero –
Started Jul 22, 2026, 01:36 AM UTC· resolved Jul 22, 2026, 01:36 AM UTC
- resolved Jul 22, 2026, 01:36 AM UTC
We were aware of some customers receiving errors when accessing Expenses in Xero. A product release caused this feature to become temporarily unavailable. Our team has resolved the issue. We apologise for any inconvenience this has caused.