Xero incident

AU: Tax - Some customers are receiving an error when attempting to access BAS and Annual Tax in Xero

Major Resolved View vendor source →

Xero experienced a major incident on July 29, 2025 affecting Tax Reporting - BAS, TPAR and Xero Tax (AU), lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2025, 05:32 AM UTC
Resolved
Jul 29, 2025, 07:09 AM UTC
Duration
1h 36m
Detected by Pingoru
Jul 29, 2025, 05:32 AM UTC

Affected components

Tax Reporting - BAS, TPARXero Tax (AU)

Update timeline

  1. investigating Jul 29, 2025, 05:32 AM UTC

    We are aware some AU customers trying to access BAS and AU tax are receiving errors. Our team is investigating this with urgency. Status Last Reviewed: 6.14am UTC

  2. monitoring Jul 29, 2025, 06:39 AM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 7.03am UTC

  3. resolved Jul 29, 2025, 07:09 AM UTC

    Our team has resolved the issue impacting AU customers trying to access AU Tax and BAS. We apologise for any inconvenience this has caused.