Xero incident
Global: Expenses - Some customers are receiving errors when processing batch payments and uploading receipts
Xero experienced a major incident on July 29, 2025 affecting Expenses, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Expenses
Update timeline
- investigating Jul 29, 2025, 06:19 PM UTC
We are aware that some customers are receiving errors when processing batch payments and uploading receipts. Our team is investigating this with urgency. Status Last Reviewed: 6.39pm
- monitoring Jul 29, 2025, 07:27 PM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 7.27pm UTC
- resolved Jul 29, 2025, 07:33 PM UTC
Our team has resolved the issue causing customers to receive errors when processing batch payments and uploading receipts. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary