Xero incident

Global: Reporting - some customers may be experiencing issues running reports

Minor Resolved View vendor source →

Xero experienced a minor incident on August 12, 2025 affecting Reporting, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 04:04 AM UTC
Resolved
Aug 12, 2025, 05:18 AM UTC
Duration
1h 14m
Detected by Pingoru
Aug 12, 2025, 04:04 AM UTC

Affected components

Reporting

Update timeline

  1. investigating Aug 12, 2025, 04:04 AM UTC

    We are aware that some customers trying to load reports in Xero are experiencing an error mesage. Our team is investigating this with urgency. Status Last Reviewed: 4:03am UTC

  2. identified Aug 12, 2025, 04:12 AM UTC

    We have identified what is impacting some customers trying to load Reports in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 4:38am UTC

  3. resolved Aug 12, 2025, 05:18 AM UTC

    Our team has resolved the issue impacting some customers trying to load reports in Xero. We apologise for any inconvenience this has caused. A product release caused Reports to become temporarily unavailable for some users.