Xero incident
Global: Projects - Customers are experiencing errors trying to create or edit projects
Xero experienced a major incident on August 20, 2025 affecting Projects, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2025, 07:41 AM UTC
We are aware customers trying to create or edit Projects in Xero are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 7.41am UTC
- identified Aug 20, 2025, 08:00 AM UTC
We have identified what is preventing customers from creating or editing Projects in Xero. Our team is investigating this with urgency. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 8am UTC
- monitoring Aug 20, 2025, 08:09 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 8.08am UTC
- resolved Aug 20, 2025, 08:49 AM UTC
Our team has resolved the issue impacting customers trying to create or edit Projects. We apologise for any inconvenience this has caused.