Xero incident
Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issue
Xero experienced a major incident on September 23, 2025 affecting Xero Platform and Settings, lasting 8h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 11:11 PM UTC
We are aware some Asia customers are experiencing errors trying to login to Xero. Our team is investigating this with urgency. Status Last Reviewed: 11.10 pm UTC
- investigating Sep 23, 2025, 11:11 PM UTC
We are continuing to investigate this issue.
- investigating Sep 23, 2025, 11:24 PM UTC
We are continuing to investigate this issue.
- investigating Sep 23, 2025, 11:46 PM UTC
Our product team is looking into this, and we’ll provide an update as soon as possible
- identified Sep 24, 2025, 12:38 AM UTC
We’ve identified some Xero customers in the Philippines may be experiencing errors in Xero due to an internet service connection issue. We are investigating with the internet service provider and will update customers as soon as possible. Status Last Reviewed:
- identified Sep 24, 2025, 04:34 AM UTC
We’ve identified some Xero customers in the Philippines may be experiencing errors in Xero due to an internet service connection issue. We are investigating with the internet service provider and will update customers as soon as possible. Status Last Reviewed:
- identified Sep 24, 2025, 07:22 AM UTC
We've contacted the internet service provider for more information. Customers can access Xero via mobile data or another internet service provider as normal. Status Last Reviewed:
- identified Sep 24, 2025, 07:23 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 24, 2025, 07:24 AM UTC
This incident has been resolved.