Xactus Outage History

Xactus is up right now

There were 13 Xactus outages since February 20, 2026 totaling 92h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.xactus.com

Major April 30, 2026

Multiple products experiencing disruption

Detected by Pingoru
Apr 30, 2026, 09:55 PM UTC
Resolved
May 01, 2026, 12:13 AM UTC
Duration
2h 18m
Affected: Xactus360FraudX
Timeline · 3 updates
  1. identified Apr 30, 2026, 09:55 PM UTC

    We are aware of a condition that is causing some products to behave unexpectedly. A fix has been identified and is currently being deployed.

  2. monitoring Apr 30, 2026, 11:14 PM UTC

    A fix has been implemented and we are monitoring the results. It may take up to an hour for the fix to fully take effect.

  3. resolved May 01, 2026, 12:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026

Social Security VerificationX

Detected by Pingoru
Apr 29, 2026, 02:53 PM UTC
Resolved
Apr 29, 2026, 03:00 PM UTC
Duration
7m
Affected: IRS SSA
Timeline · 2 updates
  1. investigating Apr 29, 2026, 02:53 PM UTC

    Users of Social Security VerificationX product may observe unexpected service disruption at this time. We are investigating the issue.

  2. resolved Apr 29, 2026, 03:00 PM UTC

    This incident has been resolved. All orders are processing and pending orders have resumed.

Read the full incident report →

Major April 22, 2026

High Error Rates - Experian Credit

Detected by Pingoru
Apr 22, 2026, 08:51 PM UTC
Resolved
Apr 22, 2026, 10:22 PM UTC
Duration
1h 31m
Affected: Experian
Timeline · 4 updates
  1. investigating Apr 22, 2026, 08:51 PM UTC

    We have detected elevated error rates for credit pulls from Experian. We are investigating the cause of the issue now.

  2. identified Apr 22, 2026, 09:15 PM UTC

    We have confirmed with support personnel at Experian that they are working to resolve an outage.

  3. monitoring Apr 22, 2026, 09:57 PM UTC

    Error rates have returned to normal levels. We will monitor to ensure stability.

  4. resolved Apr 22, 2026, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

Errors when accessing credit files

Detected by Pingoru
Apr 21, 2026, 07:07 PM UTC
Resolved
Apr 21, 2026, 08:14 PM UTC
Duration
1h 6m
Affected: Xactus360
Timeline · 2 updates
  1. monitoring Apr 21, 2026, 07:07 PM UTC

    A subset of queries for credit reports were experiencing elevated error rates. A workaround has been deployed to stabilize performance. Error rates have subsided and we are continuing to monitor.

  2. resolved Apr 21, 2026, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

Xactus360 Credit Report X Timeout Errors

Detected by Pingoru
Apr 10, 2026, 06:33 PM UTC
Resolved
Apr 10, 2026, 07:49 PM UTC
Duration
1h 16m
Affected: Xactus360
Timeline · 3 updates
  1. investigating Apr 10, 2026, 06:33 PM UTC

    We are investigating reports of timeout errors when interacting with Credit Report X in Xactus360.

  2. monitoring Apr 10, 2026, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

Equifax Elevated Error Rates

Detected by Pingoru
Apr 10, 2026, 03:19 AM UTC
Resolved
Apr 10, 2026, 10:18 AM UTC
Duration
6h 59m
Affected: Equifax
Timeline · 2 updates
  1. investigating Apr 10, 2026, 03:19 AM UTC

    We have observed an increase in error rates for credit pulls through Equifax. Xactus staff has engaged Equifax support for assistance.

  2. resolved Apr 10, 2026, 10:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

Xactus360 Performance Degradation

Detected by Pingoru
Apr 01, 2026, 05:28 PM UTC
Resolved
Apr 03, 2026, 12:55 PM UTC
Duration
1d 19h
Affected: Xactus360
Timeline · 4 updates
  1. investigating Apr 01, 2026, 05:28 PM UTC

    We have identified an issue causing intermittent performance degradation in Xactus360 that is impacting product/service delivery. We are investigating and working to resolve the issue.

  2. identified Apr 01, 2026, 07:13 PM UTC

    We have identified the issue that was causing intermittent performance degradation in Xactus360. Product/service delivery has resumed as expected. We are continuing to monitor.

  3. monitoring Apr 02, 2026, 03:00 PM UTC

    We are monitoring the issue that was causing intermittent performance degradation in Xactus360. Product/service delivery continues to be successful.

  4. resolved Apr 03, 2026, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 27, 2026

Equifax connection failures

Detected by Pingoru
Mar 27, 2026, 10:00 PM UTC
Resolved
Mar 27, 2026, 11:20 PM UTC
Duration
1h 19m
Affected: Equifax
Timeline · 3 updates
  1. investigating Mar 27, 2026, 10:00 PM UTC

    We are investigating elevated error rates with connections to Equifax.

  2. monitoring Mar 27, 2026, 10:58 PM UTC

    Error rates have returned to normal. We will monitor performance to ensure stability.

  3. resolved Mar 27, 2026, 11:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

Asset VerificationX (AccountChek) Reports Missing Intermittently

Detected by Pingoru
Mar 04, 2026, 08:37 PM UTC
Resolved
Mar 05, 2026, 07:21 PM UTC
Duration
22h 43m
Affected: Xactus360
Timeline · 2 updates
  1. investigating Mar 04, 2026, 08:37 PM UTC

    An intermittent issue has been identified where completed AccountChek PDFs are not returning to Xactus360. For immediate access to a recently completed order, please email [email protected] while we work to resolve.

  2. resolved Mar 05, 2026, 07:21 PM UTC

    AccountChek PDFs are now successfully returning to Xactus360 for all new orders. If you need access to a completed order that was impacted during the disruption, please email [email protected] while we complete the remaining remediation.

Read the full incident report →

Major March 2, 2026

Elevated Experian Precise ID Error Rate

Detected by Pingoru
Mar 02, 2026, 09:25 PM UTC
Resolved
Mar 03, 2026, 12:34 AM UTC
Duration
3h 8m
Affected: Experian
Timeline · 5 updates
  1. investigating Mar 02, 2026, 09:25 PM UTC

    We are investigating an observed increase in error rates for Experian Precise ID requests.

  2. investigating Mar 02, 2026, 10:43 PM UTC

    We are in contact with Experian support to troubleshoot the issue.

  3. investigating Mar 02, 2026, 11:32 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 02, 2026, 11:41 PM UTC

    Experian was able to confirm that an outage was observed on their systems. Error rates for Experian Precise ID have returned to normal. We will continue to monitor the performance for stability.

  5. resolved Mar 03, 2026, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 25, 2026

TransUnion Disruption

Detected by Pingoru
Feb 25, 2026, 02:21 PM UTC
Resolved
Feb 25, 2026, 03:35 PM UTC
Duration
1h 14m
Affected: Xactus360
Timeline · 2 updates
  1. investigating Feb 25, 2026, 02:21 PM UTC

    We have observed elevated error rates with TransUnion credit pulls. We have engaged with TransUnion support to troubleshoot the issue.

  2. resolved Feb 25, 2026, 03:35 PM UTC

    TransUnion credit pull error rates have returned to normal.

Read the full incident report →

Major February 23, 2026

Experian Precise ID Disruption

Detected by Pingoru
Feb 23, 2026, 10:01 PM UTC
Resolved
Feb 24, 2026, 05:10 AM UTC
Duration
7h 9m
Affected: Experian
Timeline · 2 updates
  1. investigating Feb 23, 2026, 10:01 PM UTC

    Experian is experiencing a widespread service outage with Precise ID. Experian is aware of the issue and is working to restore the service.

  2. resolved Feb 24, 2026, 05:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

TransUnion Credit Request Errors

Detected by Pingoru
Feb 20, 2026, 06:36 PM UTC
Resolved
Feb 20, 2026, 07:13 PM UTC
Duration
36m
Affected: TransUnion
Timeline · 3 updates
  1. investigating Feb 20, 2026, 06:36 PM UTC

    Requests to TransUnion from Xactus are returning error responses. We are working with TransUnion to investigate the issue.

  2. monitoring Feb 20, 2026, 06:47 PM UTC

    Requests are beginning to return successful responses from TransUnion. We will continue to monitor responses from requests to TransUnion.

  3. resolved Feb 20, 2026, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

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