Xactus had 48 outages in the last 2 years totaling 1532h 40m of downtime — averaging 2 incidents per month.
There were 48 Xactus outages since June 30, 2025 totaling 1532h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue impacting all product ordering and return from Xactus 360. We are actively working to restore service.
The root cause has been identified, and service to Xactus360 has been restored. We are continuing to monitor to ensure stability.
This incident has been resolved.
We are investigating elevated error rates with Experian Precise ID requests. Credit requests are unaffected. We are in contact with Experian.
Response rates for Precise ID have returned to normal levels. We are continuing to monitor.
This incident has been resolved.
In Xactus360, the option to Merge and/or Unmerge credit reports may not be displayed for some users. We are actively working to correct this. To request support with this issue, email [email protected].
We applied a fix that partially restored the options to users. We are continuing our efforts to fully resolve this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Credit and Precise ID requests to Experian are returning error responses at a high rate. We are in contact with Experian to investigate the issue.
Requests are beginning to return successful responses from Experian. We will continue to monitor for stability.
This incident has been resolved. Experian responses are functioning as expected.
We are investigating elevated error rates observed for attempts to pull Precise ID reports from Experian.
Experian support has informed us that they are making progress with resolving the technical outage.
This incident has been resolved.
We are aware of a condition that is causing some products to behave unexpectedly. A fix has been identified and is currently being deployed.
A fix has been implemented and we are monitoring the results. It may take up to an hour for the fix to fully take effect.
This incident has been resolved.
Users of Social Security VerificationX product may observe unexpected service disruption at this time. We are investigating the issue.
This incident has been resolved. All orders are processing and pending orders have resumed.
The IRS is currently experiencing a system issue affecting delivery of Wage and Income transcripts when a Form 1099‑DA is included. As a result, we are unable to fulfill some 1099 related requests at this time. The IRS has not provided an estimated resolution date. To avoid further delays, orders are being completed based on the information currently available from the IRS. Should you require the 1099 after the issue is resolved, a new order will need to be submitted. If you have questions or would like to discuss a specific order, please contact us at [email protected].
The IRS has resolved this issue and orders are processing as expected.
We have detected elevated error rates for credit pulls from Experian. We are investigating the cause of the issue now.
We have confirmed with support personnel at Experian that they are working to resolve an outage.
Error rates have returned to normal levels. We will monitor to ensure stability.
This incident has been resolved.
A subset of queries for credit reports were experiencing elevated error rates. A workaround has been deployed to stabilize performance. Error rates have subsided and we are continuing to monitor.
This incident has been resolved.
We are investigating reports of timeout errors when interacting with Credit Report X in Xactus360.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have observed an increase in error rates for credit pulls through Equifax. Xactus staff has engaged Equifax support for assistance.
This incident has been resolved.
We have identified an issue causing intermittent performance degradation in Xactus360 that is impacting product/service delivery. We are investigating and working to resolve the issue.
We have identified the issue that was causing intermittent performance degradation in Xactus360. Product/service delivery has resumed as expected. We are continuing to monitor.
We are monitoring the issue that was causing intermittent performance degradation in Xactus360. Product/service delivery continues to be successful.
This incident has been resolved.
We are investigating elevated error rates with connections to Equifax.
Error rates have returned to normal. We will monitor performance to ensure stability.
This incident has been resolved.
An intermittent issue has been identified where completed AccountChek PDFs are not returning to Xactus360. For immediate access to a recently completed order, please email [email protected] while we work to resolve.
AccountChek PDFs are now successfully returning to Xactus360 for all new orders. If you need access to a completed order that was impacted during the disruption, please email [email protected] while we complete the remaining remediation.
We are investigating an observed increase in error rates for Experian Precise ID requests.
We are in contact with Experian support to troubleshoot the issue.
We are continuing to investigate this issue.
Experian was able to confirm that an outage was observed on their systems. Error rates for Experian Precise ID have returned to normal. We will continue to monitor the performance for stability.
This incident has been resolved.
We have observed elevated error rates with TransUnion credit pulls. We have engaged with TransUnion support to troubleshoot the issue.
TransUnion credit pull error rates have returned to normal.
Experian is experiencing a widespread service outage with Precise ID. Experian is aware of the issue and is working to restore the service.
This incident has been resolved.
Requests to TransUnion from Xactus are returning error responses. We are working with TransUnion to investigate the issue.
Requests are beginning to return successful responses from TransUnion. We will continue to monitor responses from requests to TransUnion.
This incident has been resolved.
VOE and VOI orders from Thomas & Company are returning error responses. We have identified the issue and are working to resolve it.
The incident has been resolved. VOE/VOI requests to Thomas & Company are functioning as intended.
We have observed verification requests for The Work Number (TWN) at Equifax are returning error messages. We are engaging with Equifax support to troubleshoot the issue.
The issue has been identified and a fix is being implemented.
A fix has been deployed and the errors are no longer observed.
We have observed an elevated error rate with Experian Precise ID. Our team has reached out to Experian support and they are investigating. We are continuing to monitor the behavior.
Experian continues to investigate the issue. Though we are still experiencing elevated error response rates, we are seeing repulls returned successfully.
The scope of this incident has expanded to include Experian credit pulls in addition to errors with Precise ID requests. We continue to remain engaged with Experian support for updates as they have acknowledged a technical issue in their systems.
Experian credit pulls are back to operating without errors. Precise ID are still generating errors in some cases. We will remain in contact with Experian Precise ID support to track complete resolution.
Experian has identified the issue. We are working with Experian to correct it.
This incident has been resolved.
We have observed an increase in error rates for credit pulls through Equifax. Xactus staff is engaging Equifax support for assistance.
Equifax has identified the issue and is working to implement a fix.
Equifax has identified the issue. The impact is limited to soft pull requests. Equifax is implementing a fix.
This incident has been resolved.
TransUnion as notified us that Pre/Post Close Mortgage Notifications (PCMN) related to Undisclosed Debt monitoring (UDx) are currently experiencing delays. We will continue to monitor the situation.
This incident has been resolved.