Xactus had 42 outages in the last 2 years totaling 1343h 51m of downtime — averaging 1.7 incidents per month.
There were 42 Xactus outages since October 1, 2025 totaling 1343h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Select Undisclosed DebtX requests sent to TransUnion from 9/11/2026 to 9/13/2026 have had their processing delayed with the response "Could not match on Name & Address". We are working with TransUnion to resolve this.
This incident has been resolved.
We are investigating an elevated error rate with requests to The Work Number (TWN).
We are continuing to investigate this issue with Equifax Support. Orders for The Work Number are receiving "Received fatal alert: handshake_failure" error messages.
This incident has been resolved.
ICE is currently experiencing a service disruption impacting all Encompass Partner Connect orders. This is not a Xactus specific issue.
ICE has restored core services, but is still working to restore Encompass Partner Network as a critical priority.
Encompass Partner Connect functionality has been restored by ICE. We continue to monitor performance as there may be delays with processing according to ICE.
This incident has been resolved.
We are investigating elevated error rates affecting credit requests to Experian.
Experian has confirmed an issue impacting their service. This is not specific to Xactus.
Requests to Experian are beginning to return successfully. We are continuing to monitor for stability.
This incident has been resolved.
We are currently investigating a service disruption with requests sent to LexusNexis. Fraud ReportX and Credit ReportX reports that include Liens & Judgments are impacted. We will provide updates as they become available.
LexisNexis has confirmed they are experiencing a system outage. Service for Fraud ReportX has been restored. Credit ReportX reports that include Liens & Judgments continue to be impacted.
This incident has been resolved.
We are investigating reports of errors with Undisclosed DebtX activations from Experian due to duplicate submissions. This appears to affect a subset of previously submitted requests with Experian - new orders are being processed as intended. We are working to resolve this and will provide updates as they become available.
We have identified the issue impacting the subset of Experian orders and are working to implement the fix.
This incident has been resolved.
Select Undisclosed DebtX activation requests sent to Experian starting 7/1/2026 have been delayed. We are actively working with Experian to resolve this.
The Undisclosed DebtX missing Activations/Deactivations from 7/1/26 - 7/2/26 are currently being processed by Experian and are expected by Monday 7/13/26.
We have identified an issue impacting select Undisclosed DebtX activations with Experian between 6/5 and 6/7, which are currently stuck in a “pending” status. We are actively working with Experian to resolve the issue and will provide updates as they become available.
Undisclosed DebtX orders with Experian requested between 6/4 - 6/7 have been resolved. We have identified additional orders made between 6/10 - 6/12 that are stuck in a "pending" status. Orders placed since 6/12 are functioning as intended. We are continuing to work with Experian to resolve the issue and will provide updates as they become available.
Experian is processing previously impacted orders. We expect normal performance to be restored but will continue to monitor.
This incident has been resolved.
We have identified an issue impacting all product ordering and return from Xactus 360. We are actively working to restore service.
The root cause has been identified, and service to Xactus360 has been restored. We are continuing to monitor to ensure stability.
This incident has been resolved.
We are investigating elevated error rates with Experian Precise ID requests. Credit requests are unaffected. We are in contact with Experian.
Response rates for Precise ID have returned to normal levels. We are continuing to monitor.
This incident has been resolved.
In Xactus360, the option to Merge and/or Unmerge credit reports may not be displayed for some users. We are actively working to correct this. To request support with this issue, email [email protected].
We applied a fix that partially restored the options to users. We are continuing our efforts to fully resolve this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Credit and Precise ID requests to Experian are returning error responses at a high rate. We are in contact with Experian to investigate the issue.
Requests are beginning to return successful responses from Experian. We will continue to monitor for stability.
This incident has been resolved. Experian responses are functioning as expected.
We are investigating elevated error rates observed for attempts to pull Precise ID reports from Experian.
Experian support has informed us that they are making progress with resolving the technical outage.
This incident has been resolved.
We are aware of a condition that is causing some products to behave unexpectedly. A fix has been identified and is currently being deployed.
A fix has been implemented and we are monitoring the results. It may take up to an hour for the fix to fully take effect.
This incident has been resolved.
Users of Social Security VerificationX product may observe unexpected service disruption at this time. We are investigating the issue.
This incident has been resolved. All orders are processing and pending orders have resumed.
The IRS is currently experiencing a system issue affecting delivery of Wage and Income transcripts when a Form 1099‑DA is included. As a result, we are unable to fulfill some 1099 related requests at this time. The IRS has not provided an estimated resolution date. To avoid further delays, orders are being completed based on the information currently available from the IRS. Should you require the 1099 after the issue is resolved, a new order will need to be submitted. If you have questions or would like to discuss a specific order, please contact us at [email protected].
The IRS has resolved this issue and orders are processing as expected.
We have detected elevated error rates for credit pulls from Experian. We are investigating the cause of the issue now.
We have confirmed with support personnel at Experian that they are working to resolve an outage.
Error rates have returned to normal levels. We will monitor to ensure stability.
This incident has been resolved.
A subset of queries for credit reports were experiencing elevated error rates. A workaround has been deployed to stabilize performance. Error rates have subsided and we are continuing to monitor.
This incident has been resolved.
We are investigating reports of timeout errors when interacting with Credit Report X in Xactus360.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have observed an increase in error rates for credit pulls through Equifax. Xactus staff has engaged Equifax support for assistance.
This incident has been resolved.
We have identified an issue causing intermittent performance degradation in Xactus360 that is impacting product/service delivery. We are investigating and working to resolve the issue.
We have identified the issue that was causing intermittent performance degradation in Xactus360. Product/service delivery has resumed as expected. We are continuing to monitor.
We are monitoring the issue that was causing intermittent performance degradation in Xactus360. Product/service delivery continues to be successful.
This incident has been resolved.
We are investigating elevated error rates with connections to Equifax.
Error rates have returned to normal. We will monitor performance to ensure stability.
This incident has been resolved.
An intermittent issue has been identified where completed AccountChek PDFs are not returning to Xactus360. For immediate access to a recently completed order, please email [email protected] while we work to resolve.
AccountChek PDFs are now successfully returning to Xactus360 for all new orders. If you need access to a completed order that was impacted during the disruption, please email [email protected] while we complete the remaining remediation.
We are investigating an observed increase in error rates for Experian Precise ID requests.
We are in contact with Experian support to troubleshoot the issue.
We are continuing to investigate this issue.
Experian was able to confirm that an outage was observed on their systems. Error rates for Experian Precise ID have returned to normal. We will continue to monitor the performance for stability.
This incident has been resolved.
We have observed elevated error rates with TransUnion credit pulls. We have engaged with TransUnion support to troubleshoot the issue.
TransUnion credit pull error rates have returned to normal.