Xactus incident

Elevated Experian Precise ID Error Rate

Major Resolved View vendor source →
Started
Mar 02, 2026, 09:25 PM UTC
Resolved
Mar 03, 2026, 12:34 AM UTC
Duration
3h 8m
Detected by Pingoru
Mar 02, 2026, 09:25 PM UTC

Affected components

Experian

Update timeline

  1. investigating Mar 02, 2026, 09:25 PM UTC

    We are investigating an observed increase in error rates for Experian Precise ID requests.

  2. investigating Mar 02, 2026, 10:43 PM UTC

    We are in contact with Experian support to troubleshoot the issue.

  3. investigating Mar 02, 2026, 11:32 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 02, 2026, 11:41 PM UTC

    Experian was able to confirm that an outage was observed on their systems. Error rates for Experian Precise ID have returned to normal. We will continue to monitor the performance for stability.

  5. resolved Mar 03, 2026, 12:34 AM UTC

    This incident has been resolved.

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