Xactus incident

Asset VerificationX (AccountChek) Reports Missing Intermittently

Minor Resolved View vendor source →
Started
Mar 04, 2026, 08:37 PM UTC
Resolved
Mar 05, 2026, 07:21 PM UTC
Duration
22h 43m
Detected by Pingoru
Mar 04, 2026, 08:37 PM UTC

Affected components

Xactus360

Update timeline

  1. investigating Mar 04, 2026, 08:37 PM UTC

    An intermittent issue has been identified where completed AccountChek PDFs are not returning to Xactus360. For immediate access to a recently completed order, please email [email protected] while we work to resolve.

  2. resolved Mar 05, 2026, 07:21 PM UTC

    AccountChek PDFs are now successfully returning to Xactus360 for all new orders. If you need access to a completed order that was impacted during the disruption, please email [email protected] while we complete the remaining remediation.

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