Xactus experienced a notice incident on August 29, 2025 affecting Xactus360, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Xactus360
Update timeline
- identified Aug 29, 2025, 02:43 PM UTC
An issue preventing some UDx order submissions through Encompass has been identified. Orders placed directly in Xactus360 are unaffected. We are working to correct the issue.
- monitoring Aug 29, 2025, 04:45 PM UTC
A fix has been implemented and we are monitoring the results. UDx orders that failed to submit or received an error response can be re-submitted.
- resolved Aug 29, 2025, 06:57 PM UTC
This incident has been resolved.