Xactus experienced a minor incident on September 29, 2025 affecting Experian, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Experian
Update timeline
- investigating Sep 29, 2025, 03:36 PM UTC
Xactus is experiencing elevated latency and errors with credit requests sent to Experian. These requests are being retried successfully. We have contacted Experian and are investigating the issue.
- investigating Sep 29, 2025, 05:07 PM UTC
Experian confirmed their services are experiencing degradation and Experian is investigating the cause.
- monitoring Sep 29, 2025, 05:57 PM UTC
Experian latency and error rate have returned to normal. We are continuing to monitor the situation.
- resolved Sep 29, 2025, 07:07 PM UTC
This incident has been resolved. Requests to Experian that received an error response during the incident window have been resubmitted by Xactus.