Xactus experienced a major incident on October 8, 2025 affecting FraudX, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
FraudX
Update timeline
- investigating Oct 08, 2025, 08:24 PM UTC
We have observed increased latency and failures related to Fraud Report X. Some reports may experience delays or may be marked as failed. Xactus staff is engaged to investigate and resolve this issue.
- monitoring Oct 08, 2025, 09:27 PM UTC
Latency and error rates have returned to normal levels. We remain in contact with our supplier-partners to identify the cause as we monitor for stability. Clients can repull affected reports to produce a standalone order.
- resolved Oct 08, 2025, 11:33 PM UTC
This incident has been resolved.