Volusion Outage History

Volusion is up right now

Pingoru has recorded 51 incidents for Volusion: 27 in the last 12 months and 13 in the last 90 days.

Source: volusion.statuspage.io

51incidents recorded
27last 12 months
13last 90 days
12 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct7%
Pingoru began tracking Volusion in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202618 of 720 (1%)
May 202600 of 744 (0%)
June 202613 of 720 (0%)
July 2026311 of 744 (1%)
August 20265205 of 744 (28%)
September 202611 of 720 (0%)
October 2026638 of 522 (7%)

Incidents, newest first

Minor October 21, 2026 Slowness in Admin Areas and Intermittent Errors on Category Pages 2h 51m Merchant Storefronts, Merchant Dashboard

Started Oct 21, 2026, 04:23 PM UTC· resolved Oct 21, 2026, 07:15 PM UTC

  1. investigating Oct 21, 2026, 04:23 PM UTC

    We are currently investigating an issue causing slowness across storefronts and admin portals, as well as intermittent errors on storefronts while browsing category pages. Our engineering team is actively working to identify the root cause and restore full performance. We will provide updates as soon as more information becomes available.

  2. monitoring Oct 21, 2026, 04:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2026, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2026 Outgoing Store Email Delivery Issues 17h 23m Email Services

Started Oct 14, 2026, 08:12 PM UTC· resolved Oct 15, 2026, 01:36 PM UTC

  1. investigating Oct 14, 2026, 08:12 PM UTC

    We are currently investigating an issue affecting our email delivery service. Core store operations and transactions are still processing. We will provide another update here as we learn more.

  2. identified Oct 14, 2026, 08:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 14, 2026, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 15, 2026, 01:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 8, 2026 PayPal Payment Experiencing Disruptions 2h 51m Payment Gateway Services

Started Oct 08, 2026, 12:08 AM UTC· resolved Oct 08, 2026, 03:00 AM UTC

  1. investigating Oct 08, 2026, 12:08 AM UTC

    We are currently experiencing an issue causing PayPal Express Upgrade (PPCP) transactions to fail. Our team is actively investigating the cause and working to restore the service. We will provide another update as soon as we identify the cause.

  2. identified Oct 08, 2026, 01:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 08, 2026, 01:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2026, 03:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2026 Investigating Intermittent Service Slowness 4h 7m Merchant Storefronts, Merchant Dashboard

Started Oct 07, 2026, 07:56 PM UTC· resolved Oct 08, 2026, 12:04 AM UTC

  1. investigating Oct 07, 2026, 07:56 PM UTC

    We are currently investigating reports of intermittent slowness and degraded performance across our platform. Our engineering team is actively working to identify the root cause and restore normal service levels. We apologize for the inconvenience and will provide an update as soon as more information becomes available. Thank you for your patience.

  2. identified Oct 07, 2026, 07:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 07, 2026, 07:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 07, 2026, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 08, 2026, 12:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2026 3rd Party API Connection Issues 4h 54m Third-Party Services

Started Oct 06, 2026, 03:22 PM UTC· resolved Oct 06, 2026, 08:17 PM UTC

  1. investigating Oct 06, 2026, 03:22 PM UTC

    We are seeing reports of issues with 3rd party APIs being able to connect and send to Volusion stores. We are currently investigating and will update as soon as we have identified the cause.

  2. monitoring Oct 06, 2026, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2026, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2026 Errors with Checkout using PPCP and Live Rates 6h 11m Payment Gateway Services, Third-Party Services

Started Oct 02, 2026, 02:27 PM UTC· resolved Oct 02, 2026, 08:39 PM UTC

  1. investigating Oct 02, 2026, 02:27 PM UTC

    Merchants may see errors with Live Rates at checkout, and also with PPCP checkout when attempting to use it as a payment method. We are currently investigating and will update as soon as we have identified the cause.

  2. identified Oct 02, 2026, 02:49 PM UTC

    We have identified the issue and a fix is being implemented.

  3. monitoring Oct 02, 2026, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2026, 08:39 PM UTC

    This issue has been resolved.

Read the full incident report →

Critical September 23, 2026 Email Service Degredation 1h 1m Email Services

Started Sep 23, 2026, 04:26 PM UTC· resolved Sep 23, 2026, 05:27 PM UTC

  1. investigating Sep 23, 2026, 04:26 PM UTC

    We are currently investigating an issue affecting our email service, which may prevent incoming or outgoing emails from processing normally. Our team is actively working to resolve the situation as quickly as possible. We will provide updates as new information becomes available.

  2. identified Sep 23, 2026, 04:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 23, 2026, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 28, 2026 Outage on Some Site Designer Stores 5h Merchant Storefronts, Merchant Dashboard

Started Aug 28, 2026, 05:02 PM UTC· resolved Aug 28, 2026, 10:03 PM UTC

  1. investigating Aug 28, 2026, 05:02 PM UTC

    Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

  2. investigating Aug 28, 2026, 06:28 PM UTC

    This outage is related to a network issue within Google Cloud data centers. We are working with Google to restore service.

  3. monitoring Aug 28, 2026, 08:08 PM UTC

    Site Designer stores are back up and we are continuing to monitor uptime closely. We have not yet received an update from Google Cloud.

  4. resolved Aug 28, 2026, 10:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026 Tax Rate Partial Outage 21h 14m Merchant Dashboard

Started Aug 17, 2026, 04:54 PM UTC· resolved Aug 18, 2026, 02:08 PM UTC

  1. investigating Aug 17, 2026, 04:54 PM UTC

    We have identified a partial Tax Rate partial outage on the Phone Orders page and are currently investigating. We will update here as soon as we have more information to provide.

  2. identified Aug 17, 2026, 07:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 17, 2026, 07:29 PM UTC

    A fix has been implemented and we will continue to monitor the situation.

  4. resolved Aug 18, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 10, 2026 Intermittent Slowness and Errors on some Site Designer Stores 7d 1h Merchant Storefronts

Started Aug 10, 2026, 01:34 PM UTC· resolved Aug 17, 2026, 03:14 PM UTC

  1. investigating Aug 10, 2026, 01:34 PM UTC

    We are currently investigating an issue causing intermittent slowness and connection errors on storefronts using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

  2. monitoring Aug 10, 2026, 08:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 17, 2026, 03:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2026 Intermittent Errors on Some Stores 5h 33m Merchant Storefronts

Started Aug 07, 2026, 05:59 PM UTC· resolved Aug 07, 2026, 11:32 PM UTC

  1. investigating Aug 07, 2026, 05:59 PM UTC

    We are currently investigating an issue causing intermittent errors on storefronts using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

  2. monitoring Aug 07, 2026, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2026, 11:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2026 Intermittent Slowness or Errors on some Site Designer Stores 3h 44m Merchant Storefronts, Merchant Dashboard

Started Aug 05, 2026, 09:25 PM UTC· resolved Aug 06, 2026, 01:10 AM UTC

  1. investigating Aug 05, 2026, 09:25 PM UTC

    We are currently investigating an issue with intermittent slowness and errors affecting some stores using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

  2. monitoring Aug 05, 2026, 11:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2026, 01:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2026 Abandoned Cart Dashboard 4h 17m Merchant Dashboard

Started Jul 29, 2026, 01:58 PM UTC· resolved Jul 29, 2026, 06:15 PM UTC

  1. investigating Jul 29, 2026, 01:58 PM UTC

    The Abandoned Cart admin page is currently failing to load. Engineering is actively working to restore the connection.

  2. identified Jul 29, 2026, 02:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 29, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2026, 06:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 13, 2026 Admin Account Creation Errors 1h 16m Merchant Dashboard

Started Jul 13, 2026, 07:23 PM UTC· resolved Jul 13, 2026, 08:39 PM UTC

  1. identified Jul 13, 2026, 07:23 PM UTC

    We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts. This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached. In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/

  2. monitoring Jul 13, 2026, 07:54 PM UTC

    Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.

  3. resolved Jul 13, 2026, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026 Issues with uploading images 4h 54m Merchant Dashboard

Started Jul 01, 2026, 04:19 PM UTC· resolved Jul 01, 2026, 09:14 PM UTC

  1. investigating Jul 01, 2026, 04:19 PM UTC

    We have received reports of the image upload feature displaying a 404 and preventing the upload of new images. Our team is investigating the issue and will post updates as more information becomes available.

  2. identified Jul 01, 2026, 04:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 01, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 01, 2026, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 29, 2026 Errors on Site Designer Stores 3h 13m Merchant Storefronts

Started Jun 29, 2026, 05:02 PM UTC· resolved Jun 29, 2026, 08:15 PM UTC

  1. investigating Jun 29, 2026, 05:02 PM UTC

    Site Designer stores may be experiencing errors with product prices not displaying on the product pages, as well as with adding products to cart. We are currently investigating and will provide updates as soon as we know more.

  2. identified Jun 29, 2026, 05:05 PM UTC

    This issue has been identified and we have deployed a fix.

  3. monitoring Jun 29, 2026, 05:08 PM UTC

    A fix for the issue with Site Designer product pages has been deployed and we are continuing to monitor for any errors.

  4. resolved Jun 29, 2026, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 20, 2026 Order Confirmation Email Delivery 7h 33m Email Services

Started Apr 20, 2026, 05:53 PM UTC· resolved Apr 21, 2026, 01:27 AM UTC

  1. investigating Apr 20, 2026, 05:53 PM UTC

    We have received reports of order confirmation emails not arriving to inboxes. Our team is currently investigating the issue and will post more information as it becomes available.

  2. identified Apr 20, 2026, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 20, 2026, 08:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 21, 2026, 01:27 AM UTC

    This incident has been resolved

Read the full incident report →

Notice February 25, 2026 Unable to view Email spam prevention DNS records 1h 28m

Started Feb 25, 2026, 08:25 PM UTC· resolved Feb 25, 2026, 09:54 PM UTC

  1. identified Feb 25, 2026, 08:25 PM UTC

    We have received reports of merchants experiencing an issue when going to Design > Email Templates and clicking to view their email spam prevention records in the stores admin dashboard. When attempting to view the records, the message "Your store's domain registration is not complete." is presented incorrectly. This is due to an issue that our third party email service is currently experiencing. For more details and update to date information on the issue visit the Mailgun status page here: https://status.mailgun.com/

  2. resolved Feb 25, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026 Intermittent payment decline on PayFlow Pro 6h 20m Payment Gateway Services

Started Feb 04, 2026, 04:06 PM UTC· resolved Feb 04, 2026, 10:26 PM UTC

  1. investigating Feb 04, 2026, 04:06 PM UTC

    We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.

  2. identified Feb 04, 2026, 06:14 PM UTC

    We have identified the situation is not caused by the Volusion Platform. We are working with our 3rd party partners to resolve this and will continue providing you updates.

  3. monitoring Feb 04, 2026, 08:24 PM UTC

    We have confirmed from PayPal that the PayFlow team completed a rollback of a recent code release and the situation has been resolved. We will continue to monitor to confirm the situation remains resolved.

  4. resolved Feb 04, 2026, 10:26 PM UTC

    This incident has been resolved

Read the full incident report →

Major December 29, 2025 Unable to login to webmail 5h 40m Email Services

Started Dec 29, 2025, 05:33 PM UTC· resolved Dec 29, 2025, 11:13 PM UTC

  1. investigating Dec 29, 2025, 05:33 PM UTC

    Our provider, Rackspace, is currently experiencing login disruptions. We are monitoring their progress and will update this page as soon as a fix is confirmed. For real-time technical details, please visit the Rackspace Status Page at https://status.apps.rackspace.com/.

  2. monitoring Dec 29, 2025, 09:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 29, 2025, 11:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 26, 2025 Issue Loading Site Designer 5h 56m Merchant Dashboard

Started Dec 26, 2025, 04:31 PM UTC· resolved Dec 26, 2025, 10:27 PM UTC

  1. investigating Dec 26, 2025, 04:31 PM UTC

    We are investigating reports of network-related errors affecting the Design > Site Designer feature. Our team is currently working to identify the cause, and we will provide updates here as more information becomes available.

  2. monitoring Dec 26, 2025, 08:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 26, 2025, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025 500 error message when visting store pages –

Started Dec 05, 2025, 09:00 AM UTC· resolved Dec 05, 2025, 09:00 AM UTC

  1. resolved Dec 05, 2025, 09:17 AM UTC

    Sites experienced a temporary 500 error due to a short issue effecting one of our third party service providers. The issue was quickly mitigated by that third party and all sites are now operational.

Read the full incident report →

Minor November 18, 2025 Some sites experiencing intermittent downtime 1h 50m Merchant Storefronts

Started Nov 18, 2025, 12:56 PM UTC· resolved Nov 18, 2025, 02:47 PM UTC

  1. identified Nov 18, 2025, 12:56 PM UTC

    Some sites may be experiencing intermittent loading issue due a global networking issue impacting our third part service provider Cloudflare. We are continuing to monitor the situation and will provide updates as they become available. More information can also be found on the Cloudflare status page here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. monitoring Nov 18, 2025, 01:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 Site Designer 1h 47m Merchant Dashboard

Started Nov 12, 2025, 03:53 PM UTC· resolved Nov 12, 2025, 05:41 PM UTC

  1. investigating Nov 12, 2025, 03:53 PM UTC

    We have received some reports from merchants regarding an issue with Site Designer. We will continue to investigate this and will provide an update when we have any new information.

  2. monitoring Nov 12, 2025, 04:33 PM UTC

    A fix has been implemented and we will continue to monitor.

  3. resolved Nov 12, 2025, 05:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025 Volusion Payments powered by Stripe 1h 55m Payment Gateway Services

Started Nov 03, 2025, 02:07 PM UTC· resolved Nov 03, 2025, 04:03 PM UTC

  1. investigating Nov 03, 2025, 02:07 PM UTC

    Volusion Payments powered by Stripe is currently experiencing issues communicating with Stripe. We are currently looking into this and will update you here as we make progress.

  2. identified Nov 03, 2025, 02:11 PM UTC

    The issue has been identified and we are currently working on implementing a fix.

  3. monitoring Nov 03, 2025, 02:36 PM UTC

    A fic has been implemented and we are monitoring the results.

  4. resolved Nov 03, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →