Volusion experienced a major incident on October 8, 2026 affecting Payment Gateway Services, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Gateway Services
Update timeline
- investigating Oct 08, 2026, 12:08 AM UTC
We are currently experiencing an issue causing PayPal Express Upgrade (PPCP) transactions to fail. Our team is actively investigating the cause and working to restore the service. We will provide another update as soon as we identify the cause.
- identified Oct 08, 2026, 01:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2026, 01:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2026, 03:00 AM UTC
This incident has been resolved.