Volusion incident

Errors with Checkout using PPCP and Live Rates

Minor Resolved View vendor source →

Volusion experienced a minor incident on October 2, 2026 affecting Payment Gateway Services and Third-Party Services, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 02:27 PM UTC
Resolved
Oct 02, 2026, 08:39 PM UTC
Duration
6h 11m
Detected by Pingoru
Oct 02, 2026, 02:27 PM UTC

Affected components

Payment Gateway ServicesThird-Party Services

Update timeline

  1. investigating Oct 02, 2026, 02:27 PM UTC

    Merchants may see errors with Live Rates at checkout, and also with PPCP checkout when attempting to use it as a payment method. We are currently investigating and will update as soon as we have identified the cause.

  2. identified Oct 02, 2026, 02:49 PM UTC

    We have identified the issue and a fix is being implemented.

  3. monitoring Oct 02, 2026, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2026, 08:39 PM UTC

    This issue has been resolved.