Volusion experienced a minor incident on July 13, 2026 affecting Merchant Dashboard, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 13, 2026, 07:23 PM UTC
We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts. This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached. In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/
- monitoring Jul 13, 2026, 07:54 PM UTC
Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.
- resolved Jul 13, 2026, 08:39 PM UTC
This incident has been resolved.