Volusion incident

Tax Rate Partial Outage

Minor Resolved View vendor source →

Volusion experienced a minor incident on August 17, 2026 affecting Merchant Dashboard, lasting 21h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 04:54 PM UTC
Resolved
Aug 18, 2026, 02:08 PM UTC
Duration
21h 14m
Detected by Pingoru
Aug 17, 2026, 04:54 PM UTC

Affected components

Merchant Dashboard

Update timeline

  1. investigating Aug 17, 2026, 04:54 PM UTC

    We have identified a partial Tax Rate partial outage on the Phone Orders page and are currently investigating. We will update here as soon as we have more information to provide.

  2. identified Aug 17, 2026, 07:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 17, 2026, 07:29 PM UTC

    A fix has been implemented and we will continue to monitor the situation.

  4. resolved Aug 18, 2026, 02:08 PM UTC

    This incident has been resolved.