Volusion incident

Outage on Some Site Designer Stores

Major Resolved View vendor source →

Volusion experienced a major incident on August 28, 2026 affecting Merchant Storefronts and Merchant Dashboard, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 05:02 PM UTC
Resolved
Aug 28, 2026, 10:03 PM UTC
Duration
5h
Detected by Pingoru
Aug 28, 2026, 05:02 PM UTC

Affected components

Merchant StorefrontsMerchant Dashboard

Update timeline

  1. investigating Aug 28, 2026, 05:02 PM UTC

    Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

  2. investigating Aug 28, 2026, 06:28 PM UTC

    This outage is related to a network issue within Google Cloud data centers. We are working with Google to restore service.

  3. monitoring Aug 28, 2026, 08:08 PM UTC

    Site Designer stores are back up and we are continuing to monitor uptime closely. We have not yet received an update from Google Cloud.

  4. resolved Aug 28, 2026, 10:03 PM UTC

    This incident has been resolved.