Volusion incident

Unable to view Email spam prevention DNS records

Notice Resolved View vendor source →

Volusion experienced a notice incident on February 25, 2026, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 08:25 PM UTC
Resolved
Feb 25, 2026, 09:54 PM UTC
Duration
1h 28m
Detected by Pingoru
Feb 25, 2026, 08:25 PM UTC

Update timeline

  1. identified Feb 25, 2026, 08:25 PM UTC

    We have received reports of merchants experiencing an issue when going to Design > Email Templates and clicking to view their email spam prevention records in the stores admin dashboard. When attempting to view the records, the message "Your store's domain registration is not complete." is presented incorrectly. This is due to an issue that our third party email service is currently experiencing. For more details and update to date information on the issue visit the Mailgun status page here: https://status.mailgun.com/

  2. resolved Feb 25, 2026, 09:54 PM UTC

    This incident has been resolved.