Volusion experienced a minor incident on February 4, 2026 affecting Payment Gateway Services, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2026, 04:06 PM UTC
We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.
- identified Feb 04, 2026, 06:14 PM UTC
We have identified the situation is not caused by the Volusion Platform. We are working with our 3rd party partners to resolve this and will continue providing you updates.
- monitoring Feb 04, 2026, 08:24 PM UTC
We have confirmed from PayPal that the PayFlow team completed a rollback of a recent code release and the situation has been resolved. We will continue to monitor to confirm the situation remains resolved.
- resolved Feb 04, 2026, 10:26 PM UTC
This incident has been resolved