Volusion Outage History

We have received reports of order confirmation emails not arriving to inboxes. Our team is currently investigating the issue and will post more information as it becomes available.

We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.

Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

Our provider, Rackspace, is currently experiencing login disruptions. We are monitoring their progress and will update this page as soon as a fix is confirmed. For real-time technical details, please visit the Rackspace Status Page at https://status.apps.rackspace.com/.

We are investigating reports of network-related errors affecting the Design > Site Designer feature. Our team is currently working to identify the cause, and we will provide updates here as more information becomes available.

We have received some reports from merchants regarding an issue with Site Designer. We will continue to investigate this and will provide an update when we have any new information.

Volusion Payments powered by Stripe is currently experiencing issues communicating with Stripe. We are currently looking into this and will update you here as we make progress.

We have received reports that there is currently an outage with one of our third party email service providers. This may cause issues when logging into emails. We will continue to monitor this issue and provide updates as soon as we know more.

We are currently investigating an intermittent issue affecting the Premium Checkout process. Some orders are failing to display in the admin dashboard however checkout and order submission is not affected. The immediate workaround for merchants to view affected orders has been to bulk update the order with an existing payment method. Our team is actively working to diagnose and resolve the root cause of the payment method failure.

Merchants that are currently using PPCP with the setting 'Show Paypal Credit/Debit Card Fields' are experiencing issues with the credit card fields not allowing entries. However, standard Paypal is still operable if that setting is not selected. We are working to resolve this issue and will post updates as soon as possible.

We are seeing intermittent issues with Paypal loading across the Volusion platform. This is related to an incident with Paypal which they are currently working on resolving. You can monitor the Paypal Status Page here: https://www.paypal-status.com/incident/production We will continue to provide updates as soon as they are available.

Our phone support feature is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by chat or email us at [email protected]

Some sites may be experiencing intermittent downtime. We have notified Cloudflare that traffic is not re-routing correctly so we can get this fixed as quickly as possible and are continuing to monitor sites.

Our support feature 'Chat With an Expert' is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by phone or email us at [email protected]

Some Site Designer storefronts are currently experiencing a partial outage. We are investigating this issue and will provide updates as soon as possible.

Errors are occurring on the admin login page on stores. We are working to resolve this issue as quickly as possible and will update with additional information as soon as it is available. Storefronts are not affected by this issue.

Spreedly is currently experiencing an outage which may affect payments on Volusion stores using Spreedly, including stores using gateways such as Authorize.net which are connected using Spreedly as a payment orchestration layer. For updates, see the Spreedly status page here: https://status.spreedly.com/

Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

There is currently an issue with Admin logins giving an internal server error. We are currently investigating this and will update as soon as possible.

We are receiving reports from merchants that they are getting an error when attempting to log into the admin area of their store. We are currently investigating this and will update you here as soon as possible.

We have resolved the issue and are continuing to monitor.

We have received and confirmed reports that our 3rd party chat software is not loading. If you need immediate support reach out to us by email or phone and we will assist you as soon as possible.

Some sites are currently experiencing downtime, we are currently investigating this issue and will post updates as soon as further information is available.