Volusion experienced a critical incident on June 16, 2025 affecting Third-Party Services, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Third-Party Services
Update timeline
- investigating Jun 16, 2025, 06:30 PM UTC
We have received and confirmed reports that our 3rd party chat software is not loading. If you need immediate support reach out to us by email or phone and we will assist you as soon as possible.
- monitoring Jun 16, 2025, 08:11 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Jun 16, 2025, 10:06 PM UTC
This incident has been resolved.