Volusion incident

Some Site Designer Stores Are Down

Notice Resolved View vendor source →

Volusion experienced a notice incident on September 18, 2025 affecting Merchant Storefronts, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 03:51 PM UTC
Resolved
Sep 18, 2025, 04:11 PM UTC
Duration
20m
Detected by Pingoru
Sep 18, 2025, 03:51 PM UTC

Affected components

Merchant Storefronts

Update timeline

  1. investigating Sep 18, 2025, 03:51 PM UTC

    Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

  2. resolved Sep 18, 2025, 04:11 PM UTC

    Sites are now operational, and the issue has been resolved. The downtime was caused by issues with logins and tokens from our third-party cloud hosting provider, which led to some request failures.