Volusion incident

Outage With Third Party Email Service Provider

Major Resolved View vendor source →

Volusion experienced a major incident on October 29, 2025 affecting Email Services, lasting 22h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:25 PM UTC
Resolved
Oct 30, 2025, 02:29 PM UTC
Duration
22h 4m
Detected by Pingoru
Oct 29, 2025, 04:25 PM UTC

Affected components

Email Services

Update timeline

  1. investigating Oct 29, 2025, 04:25 PM UTC

    We have received reports that there is currently an outage with one of our third party email service providers. This may cause issues when logging into emails. We will continue to monitor this issue and provide updates as soon as we know more.

  2. identified Oct 29, 2025, 06:19 PM UTC

    We have evidence that the issue is related to the global Microsoft Azure outage. We will continue to post updates as they become available.

  3. identified Oct 30, 2025, 02:29 PM UTC

    With the conclusion of the global Microsoft Azure event, our third party email service provider has resolved their outage and services have been restored.

  4. resolved Oct 30, 2025, 02:29 PM UTC

    This incident has been resolved.