Volusion experienced a major incident on October 10, 2025 affecting Merchant Storefronts, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Merchant Storefronts
Update timeline
- investigating Oct 10, 2025, 07:37 PM UTC
Some Site Designer storefronts are currently experiencing a partial outage. We are investigating this issue and will provide updates as soon as possible.
- monitoring Oct 10, 2025, 08:06 PM UTC
We identified that this issue was related to an incident with Cloudflare where Rate Limiting rules were triggered too early, causing sites to return 522 errors. This incident has been resolved and we are no longer seeing these errors. We will continue to monitor for any further issues.
- resolved Oct 11, 2025, 12:34 AM UTC
This incident has been resolved.