Volusion experienced a notice incident on July 23, 2025 affecting Email Services, lasting 19h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Email Services
Update timeline
- monitoring Jul 23, 2025, 06:26 PM UTC
We began experiencing issues with store-generated emails being dropped from the system at 11:35am Central Time. Order confirmation emails stopped sending around that time and resumed at around 1:11pm Central Time. Order notifications for orders received since 11:35am can be resent by navigating to the new order and using the dropdown for Select Email under Invoices/Shipping. Select "Invoice (To Customer)" and click "Resend Email".
- resolved Jul 24, 2025, 01:39 PM UTC
This incident has been resolved.