Volusion incident

Downtime on Sites Due to Cloudflare Maintenance

Major Resolved View vendor source →

Volusion experienced a major incident on October 14, 2025 affecting Merchant Storefronts, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 10:44 AM UTC
Resolved
Oct 14, 2025, 01:43 PM UTC
Duration
2h 59m
Detected by Pingoru
Oct 14, 2025, 10:44 AM UTC

Affected components

Merchant Storefronts

Update timeline

  1. investigating Oct 14, 2025, 10:44 AM UTC

    Some sites may be experiencing intermittent downtime. We have notified Cloudflare that traffic is not re-routing correctly so we can get this fixed as quickly as possible and are continuing to monitor sites.

  2. identified Oct 14, 2025, 01:21 PM UTC

    We have identified the issue and are working to get a fix implemented as soon as possible. Merchant storefronts should be up, however support contacts and admin areas are still experiencing issues. We will continue to update as soon as we have implemented a fix.

  3. monitoring Oct 14, 2025, 01:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 14, 2025, 01:43 PM UTC

    This incident has been resolved.