Volusion incident

Outage on Some Site Designer Stores

Minor Resolved View vendor source →

Volusion experienced a minor incident on January 27, 2026 affecting Merchant Storefronts, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 06:37 PM UTC
Resolved
Jan 27, 2026, 10:35 PM UTC
Duration
3h 57m
Detected by Pingoru
Jan 27, 2026, 06:37 PM UTC

Affected components

Merchant Storefronts

Update timeline

  1. investigating Jan 27, 2026, 06:37 PM UTC

    Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

  2. monitoring Jan 27, 2026, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results. Site Designer sites should now be up and functional.

  3. identified Jan 27, 2026, 08:14 PM UTC

    Some Site Designer sites are currently down. We have identified the issue and are working on implementing a fix.

  4. monitoring Jan 27, 2026, 09:44 PM UTC

    A fix has been implemented. We will continue to monitor and will update here when the issue has been resolved.

  5. resolved Jan 27, 2026, 10:35 PM UTC

    This incident has been resolved