Volusion experienced a critical incident on July 14, 2025 affecting Merchant Dashboard, lasting 20h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Merchant Dashboard
Update timeline
- investigating Jul 14, 2025, 05:44 PM UTC
There is currently an issue with Admin logins giving an internal server error. We are currently investigating this and will update as soon as possible.
- monitoring Jul 14, 2025, 07:58 PM UTC
A fix has been implemented and we are monitoring the results. Admins should be able to log into their store dashboards normally. If you are still seeing an error, try clearing your browser cache.
- resolved Jul 15, 2025, 02:10 PM UTC
This incident has been resolved.