Volusion experienced a major incident on October 15, 2025 affecting Support, lasting 8h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- investigating Oct 15, 2025, 06:24 PM UTC
Our phone support feature is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by chat or email us at [email protected]
- identified Oct 15, 2025, 06:54 PM UTC
Our phone provider is experiencing an outage. In the meantime, please reach out with any support issues by chat or email us at [email protected]
- resolved Oct 16, 2025, 03:24 AM UTC
Our provider has implemented a fix. Phone Support is available again during normal operating hours.