Volusion incident

Phone With an Expert Temporarily Unavailable

Resolved after 8 hours 59 minutes, affecting Support, on October 15, 2025.

resolved Oct 16, 2025, 03:24 AM UTC

Our provider has implemented a fix. Phone Support is available again during normal operating hours.

Started
Oct 15, 2025, 06:24 PM UTC
Resolved
Oct 16, 2025, 03:24 AM UTC
Duration
8h 59m
Detected by Pingoru
Oct 15, 2025, 06:24 PM UTC

Affected components

Support

Update timeline

  1. investigating Oct 15, 2025, 06:24 PM UTC

    Our phone support feature is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by chat or email us at [email protected]

  2. identified Oct 15, 2025, 06:54 PM UTC

    Our phone provider is experiencing an outage. In the meantime, please reach out with any support issues by chat or email us at [email protected]

  3. resolved Oct 16, 2025, 03:24 AM UTC

    Our provider has implemented a fix. Phone Support is available again during normal operating hours.

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