Volusion incident

Chat With an Expert Temporarily Unavailable

Minor Resolved View vendor source →

Volusion experienced a minor incident on October 13, 2025 affecting Support, lasting 12h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 04:38 PM UTC
Resolved
Oct 14, 2025, 05:28 AM UTC
Duration
12h 50m
Detected by Pingoru
Oct 13, 2025, 04:38 PM UTC

Affected components

Support

Update timeline

  1. investigating Oct 13, 2025, 04:38 PM UTC

    Our support feature 'Chat With an Expert' is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by phone or email us at [email protected]

  2. monitoring Oct 13, 2025, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2025, 05:28 AM UTC

    This incident has been resolved.