Vertex Outage History

There were 6 Vertex outages since February 13, 2026 totaling 11h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vertexinc.com

Critical April 24, 2026

Vertex Cloud Indirect Tax - Calc Service Disruption

Detected by Pingoru: Apr 24, 2026, 09:38 AM UTC
Resolved: Apr 24, 2026, 10:39 AM UTC
Duration: 1h

Affected: Calc

Timeline · 2 updates

investigating Apr 24, 2026, 09:38 AM UTC

Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
resolved Apr 24, 2026, 10:39 AM UTC

This incident has been resolved.

Read the full incident report →

Notice April 22, 2026

TokenGuard Functionlaity Degradation

Detected by Pingoru: Apr 22, 2026, 07:01 PM UTC
Resolved: Apr 22, 2026, 07:20 PM UTC
Duration: 18m

Affected: CalcCalc

Timeline · 3 updates

identified Apr 22, 2026, 07:01 PM UTC

We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
monitoring Apr 22, 2026, 07:12 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 22, 2026, 07:20 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

Vertex Cloud Indirect Tax Returns Performance Incident

Detected by Pingoru: Apr 01, 2026, 06:29 PM UTC
Resolved: Apr 01, 2026, 10:19 PM UTC
Duration: 3h 50m

Affected: Cloud Returns

Timeline · 4 updates

investigating Apr 01, 2026, 06:29 PM UTC

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
identified Apr 01, 2026, 07:36 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 01, 2026, 09:54 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 01, 2026, 10:19 PM UTC

This incident has been resolved.

Read the full incident report →

Notice April 1, 2026

Vertex Cloud Indirect Tax - Portal Degradation

Detected by Pingoru: Apr 01, 2026, 03:08 PM UTC
Resolved: Apr 01, 2026, 04:31 PM UTC
Duration: 1h 23m

Affected: Portal

Timeline · 3 updates

identified Apr 01, 2026, 03:08 PM UTC

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
identified Apr 01, 2026, 03:40 PM UTC

We are continuing to work on a fix for this issue.
resolved Apr 01, 2026, 04:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

Vertex Certificate Center Service Degradation

Detected by Pingoru: Mar 04, 2026, 07:59 PM UTC
Resolved: Mar 04, 2026, 11:22 PM UTC
Duration: 3h 23m

Affected: Vertex Certificate Center

Timeline · 4 updates

investigating Mar 04, 2026, 07:59 PM UTC

Our monitoring processes indicate that some customers are experiencing delay with the Certificate Center bulk upload functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
identified Mar 04, 2026, 10:45 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 04, 2026, 11:14 PM UTC

Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
resolved Mar 04, 2026, 11:22 PM UTC

We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.

Read the full incident report →

Minor February 13, 2026

Vertex Certificate Center Service Disruption

Detected by Pingoru: Feb 13, 2026, 05:31 PM UTC
Resolved: Feb 13, 2026, 06:49 PM UTC
Duration: 1h 17m

Affected: Vertex Certificate Center

Timeline · 4 updates

investigating Feb 13, 2026, 05:31 PM UTC

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
investigating Feb 13, 2026, 05:35 PM UTC

We are continuing to investigate this issue.
monitoring Feb 13, 2026, 06:09 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 13, 2026, 06:49 PM UTC

This incident has been resolved.

Read the full incident report →

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