Vertex incident

Smart Categorization - Feature Degradation Incident

Minor Resolved View vendor source →

Vertex experienced a minor incident on August 18, 2026, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 02:39 PM UTC
Resolved
Aug 18, 2026, 03:28 PM UTC
Duration
49m
Detected by Pingoru
Aug 18, 2026, 02:39 PM UTC

Update timeline

  1. identified Aug 18, 2026, 02:39 PM UTC

    Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for the REVEIWS page. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

  2. resolved Aug 18, 2026, 03:28 PM UTC

    This incident has been resolved.