Vertex incident
Vertex Certificate Center - Functionality Degradation
Vertex experienced a minor incident on September 29, 2026 affecting Vertex Certificate Center, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 05:23 PM UTC
The Vertex Production Support team is investigating a functionality degradation for Certificate Center customers. Some cerificates are unable to be approved due to start/end date related issue. If you have any questions, please submit a case to the Vertex Community.
- investigating Sep 29, 2026, 07:35 PM UTC
We are verifying a fix.
- identified Sep 29, 2026, 08:03 PM UTC
The issue has been identified, a fix has been verified, and we are working to deploy the fix.
- identified Sep 29, 2026, 08:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2026, 09:36 PM UTC
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.