Vertex experienced a major incident on August 28, 2026 affecting Vertex VAT Compliance, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Vertex VAT Compliance
Update timeline
- investigating Aug 28, 2026, 12:41 AM UTC
Vertex has identified a service disruption for the VAT Compliance solution. We are working to resolve the disruption as quickly as possible. If you have any questions, please submit a case to the Vertex Community.
- identified Aug 28, 2026, 01:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 28, 2026, 01:08 AM UTC
This incident has been resolved.