Vertex incident
eInvoicing, Express Returns and VAT Compliance Functionality Degradation
Vertex experienced a minor incident on September 24, 2026 affecting Vertex e-Invoicing and Vertex VAT Compliance and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2026, 09:50 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the eInvoicing, Express Returns and VAT Compliance environments. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 24, 2026, 10:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 11:18 PM UTC
This incident has been resolved.