Vertex incident
Vertex Cloud Indirect Tax - Portal Functional Incident
Vertex experienced a major incident on August 5, 2026 affecting Portal, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- investigating Aug 05, 2026, 05:56 PM UTC
Our monitoring processes indicates some customers are experiencing a functional degradation creating new credentials that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Aug 05, 2026, 06:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 05, 2026, 06:02 PM UTC
This incident has been resolved.