Vertex incident

Vertex Cloud Returns and Configurations - Performance Incident

Minor Resolved View vendor source →

Vertex experienced a minor incident on September 29, 2026 affecting Portal and Cloud Returns, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 06:13 PM UTC
Resolved
Sep 29, 2026, 09:00 PM UTC
Duration
2h 47m
Detected by Pingoru
Sep 29, 2026, 06:13 PM UTC

Affected components

PortalCloud Returns

Update timeline

  1. investigating Sep 29, 2026, 06:13 PM UTC

    Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

  2. investigating Sep 29, 2026, 07:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 29, 2026, 07:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 29, 2026, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 29, 2026, 09:00 PM UTC

    This incident has been resolved.