Vertex incident

Vertex Exception Certificate Wizard (ECW) Service Disruption

Notice Resolved View vendor source →

Vertex experienced a notice incident on September 3, 2026 affecting Vertex Exemption Certificate Wizard (ECW), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 12:46 PM UTC
Resolved
Sep 03, 2026, 01:09 PM UTC
Duration
22m
Detected by Pingoru
Sep 03, 2026, 12:46 PM UTC

Affected components

Vertex Exemption Certificate Wizard (ECW)

Update timeline

  1. investigating Sep 03, 2026, 12:46 PM UTC

    Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.

  2. resolved Sep 03, 2026, 01:09 PM UTC

    This incident has been resolved.