Vertex incident

Vertex Exception Certificate Wizard (ECW) - Functionality Degradation

Notice Resolved View vendor source →

Vertex experienced a notice incident on July 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 05:07 PM UTC
Resolved
Jul 13, 2025, 10:00 AM UTC
Duration
—
Detected by Pingoru
Jul 14, 2025, 05:07 PM UTC

Update timeline

  1. resolved Jul 14, 2025, 05:07 PM UTC

    Vertex identified and addressed an ECW functionality degradation which started on Sunday, July 13th at 5AM Eastern time. The team continues to monitor services to ensure full performance for all customers. All functionality was restored around 12:30PM Eastern time on Monday, July 14th. If you have any questions, please submit a support ticket via the Vertex Community.