Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Major Resolved View vendor source →

Vertex experienced a major incident on September 7, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2025, 09:23 AM UTC
Resolved
Sep 07, 2025, 11:29 AM UTC
Duration
2h 5m
Detected by Pingoru
Sep 07, 2025, 09:23 AM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. identified Sep 07, 2025, 09:23 AM UTC

    Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified Sep 07, 2025, 09:47 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 07, 2025, 10:30 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 07, 2025, 10:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 07, 2025, 11:29 AM UTC

    This incident has been resolved.